My Resume!

EDUCATION

B.A.S Supervision and Management

Currently Student
Miami Dade College
300 N.E. 2^nd Avenue
Miami, FL 33132

Associates in Arts Degree/Teaching-Elementary Education
Graduated August 2008
Miami Dade College
300 N.E. 2^nd Avenue
Miami, FL 33132

WORK EXPERIENCE

Communications Operator

Miami Beach Police Department
City of Miami Beach
Duties and responsibilities
Telecommunications work in the City of Miami Beach Public Safety Communications Unit (PSCU) receiving, screening, and relaying information for emergency and other calls utilizing a multi-line telephone and a computer aided dispatch system or other means; performing clerical work utilizing various automated and manual systems; Responsible for the accurate, rapid, and effective evaluation and processing of telephone calls for police, fire, rescue, or other service in a variety of critical situations involving the preservation of life and property; Prompt and highly accurate reactions are used, even under stressful and emergency circumstances; Giving assistance on unusual or difficult situations.

Contract Administrative Secretary

SMX Services & Consulting, Inc @
The City of Miami Beach Information Technology Department
Duties or responsibilities
Performing clerical duties that support the operations of the office such as answering the department telephone, transferring calls; assisting with processing and distributing incoming mail: postal, interoffice and faxes; Completing the process of reconciliation and mailing out the Nextel/Sprint and Cingular invoices; taking default and often confidential dictation, sometimes involving a high degree of proficiency and discretion; preparing payroll; preparing correspondence and maintaining calendar of appointments.; Providing support for senior management leadership; monitoring department budget, processes invoices, preparing office orders and process IT Business Use Policies; Demonstrating responsibility for the accurate, rapid and effective evaluation and processing of telephone calls through the department’s/office’s main telephone line; Assisting in preparation of executive meeting agendas, and transcribes minutes for administrative review and record and performs duties related to administration/clerical work

 Assistant Manager for Administration                                               

U.S. Department of Commerce Bureau of the Census                                    
Duties or responsibilities
Worked with HR, management team, employees and employment candidates, as applicable, on issues such as hiring, benefits, compensation, investigations, progressive disciplines, leave policies, workers compensation, collective bargaining issues such as grievances, etc., and any related activities; coordinated training/attendance at training opportunities for departmental personnel; drafted and maintained all departmental administrative policies and procedures; Monitored HR functions, day-to-day hiring selection, payroll, and personnel activities for up to 2,000 employees, reviewing completed work for accuracy and assuring that time schedules are met; helps maintain the flow and quality of work to meet deadlines; created electronic, verbal, and written communications to executives; Through the use of manuals and on-the-job training, provides for the development of administrative clerical staff; responsible for supervising a staff of over 100 office clerks and supervisors

Assistant Operations Manager/Museum Educator                           
The Historical Museum of South Florida                                            
Duties or responsibilities
I was operationally responsible for opening and closing of museum, supervising 5- 30 museum staff, overseeing public/private promotional and other various events and functions held on and off the museum grounds, and ensuring smooth daily operation; I planned, scheduled, organized, and directed programs, activities, special events and projects for all ages and abilities; I assisted in the supervision and training of subordinate staff; Provided quality customer service; Worked directly with the public, resolves concerns and complaints as the front line supervisor; Also, as a Museum Educator, the primary duties included: tour guide for children and adults with disabilities, assisting with the planning and organizing of annual summer camp; assisted with the coordination of field trips for summer/winter camps and educational programs/activities, which includes using clerical/administrative skills, data entry, enrollment, statistical reporting, etc. as well as working the front desk of the museum (guest services), work in the Museum Store (customer service), answering main telephone line, admissions, and additional clerical work.

Bilingual After-Care Teacher                                          
Ada Merritt K-8 Center                                                           
Duties or responsibilities
Helped elementary school children whom spoke Portuguese and English with basic school subjects, translating work assignments into the native tongue of each student; Planned arts and crafts activities and games in addition to helping students learn Portuguese.

OTHER QUALIFICATIONS:

Job-related skills:
Language Skills: Portuguese (fluent speaker, reader, and writer)
Computer Skills: Typing; All Microsoft Office/Windows Programs/Internet Explorer
Professional Affiliations:
Teen Miami Advisory Council at the HistoryMiami Museum
Education Volunteer at the HistoryMiami Museum
Member at the HistoryMiami Museum